Quality

Even though we do everything to meet your expectations, things can go wrong or damages to tubes can happen on the way to you. If you are not satisfied with our quality or service, give us a chance to react before rating us on Trustpilot or Social Media. Submit your claim and we will check the issue and propose a solution within 3 working days.

In order to preserve quality of plastic tubes it is recommended that the tubes are stored:

• in normal temperature conditions between 10°C and 35°C
• in a place which has a humidity of 40-60% and which is protected against direct sunlight
• in a clean place free of contamination
• in a way that the stacking of the cardboard boxes which contain the tubes does not lead to any squeezing of tubes
• in their original transport packaging

Complaints

Complaints can only be processed and, if applicable, acknowledged, if they are submitted in writing, indicating the order number, order date, invoice number and invoice date and if the complaints are accompanied by samples, photographs or equivalent evidence as well as the appertaining shipping label from the packing.

Justified complaint parameters:

• Tube dimensions: deformation of the tube, wrong inner diameter, wrong length (with cap), wall thickness tolerance
• Tube dimensions: deformation of the tube, wrong inner diameter, wrong length (with cap), wall thickness tolerance
• Tube material: wrong tube material, contamination (foreign material), no sealability
• Cap: missing cap, wrong cap, cap falling off
• Quantity: wrong amount of delivered items
• Design / visual: wrong artwork / design, wrong varnish (matt / glossy), missing characters or elements, readability of barcode, scratches
• Administration / service level